Stèisean Connaidh Chrosabol – Crossapol Filling Station

The station is generally self-service only. For customers who are physically unable to operate the pumps only, assistance can be requested from the Trust office across the road, during the hours of operation. We encourage you to call the office before setting out to the station so that we know you are coming and can be prepared to assist you – if staff are not able to assist at a particular time for some reason, we may ask you to come at a different time.

Please note: Staff in the shop are not responsible for the filling station. They are not authorised, or insured, to assist customers on the forecourt, please do not ask them to do this. They also cannot assist with payment. Any issues with the pumps or other station functions should be reported to the Trust office.

In the event of any spillage, accidents or damage to equipment, please use the emergency phone which is on-site to immediately notify us. We can also be contacted directly via the Visitors Centre across the road.

Contact number for Trust office for filling station issues or enquiries, or to request assistance: 01879 256 020

If calling via a mobile, please do not do so while standing within 5 meters of the pumps, as some mobile phones can be a potential fire hazard in the immediate vicinity of petroleum vapour.

Terms of Use:

• Absolutely no smoking or naked flames anywhere within the filling station forecourt or surrounding site.
• The station may only be used by customers abiding by all relevant road laws and vehicle licensing requirements, with valid road insurance for their vehicle if required.
• All directions on station safety signage must be followed.
• Harassment or abuse of Trust staff will not be tolerated.

Frequently asked questions:

After I used my card in the pump terminal, I got a notification saying I had been charged £100, but I took less fuel than that / my online banking is showing two payments – this is a feature of some banking apps, and the way the pump payment terminals work. When you use the card terminal they take a pre-authorisation of payment, which by default is up to £100, before you begin filling. This sometimes appears on banking apps as if it has been taken as an actual payment. What actually happens is that our system charges your card the correct amount at the end of your filling – you will not have been charged twice or too much. Unfortunately it takes a while (sometimes over a day) for the pre-authorisation to drop off your account display, but this does not mean you have actually been incorrectly charged. If in doubt, or it still shows days later, contact your bank to enquire.

What if I don’t have £100 available balance on my card? – the system should be able to authorise you for up to your available balance, if this is less than £100. In this case, the pump will allow you to fill up to the available balance then cut off delivery. Please take care to only dispense what you wish to pay for – we cannot be held responsible for any charges you incur if you manage to exceed your available balance/overdraft or credit limit.

Filling containers for transport of fuel (e.g. to use for mowers, boats, quads, etc) or direct filling of trailer-mounted boats or tanks – there are very important safety consideration and legal requirements and restrictions for this – please read this information page about filling fuel containers or tanks of trailer towed vehicles. Any non-standard filling requirements MUST be discussed with Trust staff before being attempted.

Why can’t the station be open 24-hours, seeing as it is self-serve and pay-at-pump? – Although able to be used in “self-serve” operation, the station does have to have a “responsible person” on duty, able to respond to incidents on-site within 5 minutes. This is a licence requirement, and in practical terms generally means a staff member must be in the Trust office whenever the station is open for fuel dispensing. The opening hours of the pumps are therefore subject to Trust staff capacity and affordability – with the station providing a relatively small volume of sales for our small island, covering additional staff costs to broaden the opening hours further would have a very heavy impact on pump prices. We will keep the hours under review.