Home Energy Efficiency Scams

A leading story this morning has been warning consumers to be wary of home energy efficiency scams. 

The below advice has been adapted from Trading Standards Scotland – you can read the information in full here.

Please be cautious of phone calls and social media advertisements about home energy efficiency improvements. 

Our Community Support Officers can help you find legitimate ways to lower your energy bills – especially if you rely on bulk fuels or a pre-payment meter to heat your home. Please get in touch with us at our email, give us a ring, or pop into the office to see us in person. 


01879 256017

Units 1 & 2, The Island Centre, Crossapol

In Scotland, nuisance calls and adverts on social media are the main lead generators for the sale of energy-efficiency products. Scottish consumers receive significantly more nuisance calls from companies selling energy-efficiency products than those in other parts of the UK.

Some of the most frequently reported misleading energy marketing scams relate to

  • insulation
  • boilers
  • solar panels
  • heating systems
  • double glazing

How do I avoid energy marketing scams?

  • Avoid cold callers or adverts on social media.
  • Don’t fill out any online forms or questionnaires from adverts about energy efficiency measures.
  • Refuse to take part in phone surveys from cold callers. 
  • Research – have an impartial assessment carried out before agreeing to have any work done. 
  • Get at least three quotes from trusted companies before having any work done in or around your property.
  • Check that quality financial protection is offered in case anything goes wrong. 

Report any concerns about a purchase that you or a relative has made to Advice Direct Scotland on 0808 164 6000. If you feel hassled by a salesperson who refuses to leave your home, call Police Scotland on 101.

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